How It Works
Your complete guide to getting started with professional platform care
Getting Started is Simple
We've streamlined the process. Get your self-hosted platform up and running with professional care quickly. From initial assessment to ongoing maintenance, we handle everything. You can focus on your business.
The Process
Initial Assessment
We evaluate your current setup. We assess security posture and maintenance needs through a comprehensive audit.
Custom Plan Setup
Based on your needs and our assessment, we create a tailored care plan. It includes specific scope and timelines.
Access & Onboarding
You provide secure access to your environment. We handle the technical setup and initial maintenance tasks.
Ongoing Care
Regular maintenance, monitoring, and reporting ensure your platform stays secure. It also performs optimally.
What We Need From You
Technical Access
- • SSH access to your server
- • Database credentials (read-only for assessment)
- • Admin access to your platform
- • SSL certificates and domain access
Business Information
- • Preferred maintenance windows
- • Emergency contact information
- • Business hours and timezone
- • Any specific compliance requirements
Timeline Overview
Initial Consultation & Assessment
We discuss your needs and perform a comprehensive security and performance audit.
Plan Development & Approval
Custom care plan is created and approved, access credentials are securely exchanged.
Initial Maintenance & Setup
First round of updates, security patches, and monitoring systems are implemented.
Regular Care & Monitoring
Continuous monitoring, scheduled maintenance, and responsive support as per your plan.
Security & Compliance
Secure Access
All access is encrypted and monitored. We use industry-standard security protocols.
Compliance Ready
Our processes meet GDPR, HIPAA, and other compliance standards when required.
Transparent Reporting
Detailed logs and reports of all changes made to your environment.
Frequently Asked Questions
How long does the onboarding process take?
Most clients are fully onboarded within 1 week. The timeline depends on the complexity of your setup and how quickly we can coordinate access.
What if something goes wrong during maintenance?
We maintain backups and have rollback procedures for all changes. Our monitoring systems alert us immediately to any issues.
Can I cancel or change my plan anytime?
Yes, you can modify or cancel your plan with 30 days notice. We're flexible and want you to be completely satisfied.
Do you work with cloud-hosted platforms?
We specialize in self-hosted platforms only. This allows us to provide the most comprehensive care without platform restrictions.
Ready to Get Started?
Contact us today. We offer a free consultation and assessment of your platform.