Executive Summary
Kosansh Solutions' Basic Drupal Care service provides essential maintenance and security for small to medium-sized Drupal websites. This foundational service ensures your Drupal ecosystem remains secure, up-to-date, and performing optimally while you focus on your core business objectives.
Service Overview
Our Basic Care service is designed for organizations that need reliable Drupal maintenance without the complexity of enterprise-level services. We handle the essential technical responsibilities while providing transparent reporting and responsive support to keep your Drupal site secure and functional.
This service is ideal for:
- • Small to medium-sized business websites
- • Non-profit and community organizations
- • Educational institutions and government sites
- • Organizations with limited IT resources
- • Companies focused on content management rather than technical maintenance
Key Benefits
- ✓Comprehensive security updates and patches
- ✓Regular Drupal core and module updates
- ✓Proactive monitoring and issue resolution
- ✓Monthly performance and security reports
- ✓Transparent communication and support
Core Features
Security Management
- • Drupal core security updates
- • Contributed module security patches
- • Security advisory monitoring
- • Vulnerability assessments
- • Access control reviews
- • Security best practice implementation
System Maintenance
- • Regular Drupal core updates
- • Module and theme updates
- • Database optimization
- • Cache management and cleanup
- • Log file monitoring and rotation
- • Performance tuning recommendations
Monitoring & Support
- • Uptime and availability monitoring
- • Error log analysis and alerts
- • Performance baseline monitoring
- • Security threat detection
- • Support ticket management
- • Knowledge base access
Deliverables and Reporting
Monthly Executive Summary
Security Status
- • Security updates applied
- • Vulnerability scan results
- • Security recommendations
- • Compliance status
- • Threat monitoring summary
System Health
- • Uptime and availability metrics
- • Performance benchmarks
- • Error and warning summaries
- • Resource utilization trends
- • System optimization actions
Maintenance Activities
- • Updates and patches applied
- • Configuration changes
- • Backup verification status
- • Database maintenance tasks
- • Content and user management
Recommendations
- • Performance improvement suggestions
- • Security enhancement recommendations
- • Feature upgrade opportunities
- • Best practice compliance
- • Future maintenance planning
Client Success Stories
Non-Profit University Department
"Kosansh Solutions' Basic Care service has been a game-changer for our university department website. We needed reliable Drupal maintenance without the overhead of managing technical staff. Their monthly reports give us confidence that our site is secure and up-to-date, allowing our small team to focus on content creation and student engagement rather than technical maintenance."
Support and Response Times
Response Times
- • Critical security issues: 12 business hours
- • Standard maintenance requests: 24 business hours
- • General inquiries: 48 business hours
- • Support hours: Monday-Friday, 9 AM - 5 PM EST
Support Channels
- • Email support with ticket tracking
- • Knowledge base and documentation access
- • Monthly status update calls
- • Emergency contact protocols
- • Self-service portal access
Optional Add-Ons
Priority Support
Faster response times for urgent requests.
Additional Hours
Extra maintenance and support hours.
Custom Development
Bespoke Drupal development and features.
Secure Your Drupal Investment
Don't let technical maintenance distract from your mission. Choose Basic Care for reliable Drupal maintenance, security updates, and peace of mind that keeps your website performing optimally.
Security-first maintenance • Transparent reporting • Reliable support