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Critical
Within 15 minutesSystem is down, major security breach, or complete loss of service
High
Within 1 hourSignificant impact on operations, security vulnerability, or data loss
Medium
Within 4 hoursModerate impact, feature not working as expected
Low
Within 24 hoursMinor issues, questions, or feature requests
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Your Recent Tickets
Ticket ID | Subject | Status | Priority | Created | Actions |
---|---|---|---|---|---|
TICK-2024-001 | WordPress security scan flagged false positive | Resolved | Medium | Jan 12, 2024 | |
TICK-2024-002 | Database backup failed for Drupal site | In Progress | High | Jan 12, 2024 | |
TICK-2024-003 | Request for custom SSL certificate | Open | Low | Jan 12, 2024 |
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Critical Issues:Within 15 minutes
High Priority:Within 1 hour
Medium Priority:Within 4 hours
Low Priority:Within 24 hours
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