Support Tickets

Create and manage your support requests

Priority Levels

Critical

Within 15 minutes

System is down, major security breach, or complete loss of service

High

Within 1 hour

Significant impact on operations, security vulnerability, or data loss

Medium

Within 4 hours

Moderate impact, feature not working as expected

Low

Within 24 hours

Minor issues, questions, or feature requests

Create New Support Ticket

PNG, JPG, PDF, LOG up to 10MB each

Before submitting:

  • • Check our FAQs for quick answers
  • • Review our Help Center for guides
  • • Include as much detail as possible to help us resolve your issue faster

Quick Contact Form

Prefer a simpler contact form? Use our web-to-lead form below for general inquiries and support requests.

By submitting this form, you agree to our Privacy Policy and Terms of Service.

Your Recent Tickets

Ticket IDSubjectStatusPriorityCreatedActions
TICK-2024-001WordPress security scan flagged false positiveResolvedMediumJan 12, 2024
TICK-2024-002Database backup failed for Drupal siteIn ProgressHighJan 12, 2024
TICK-2024-003Request for custom SSL certificateOpenLowJan 12, 2024

Support Information

Response Times

Critical Issues:Within 15 minutes
High Priority:Within 1 hour
Medium Priority:Within 4 hours
Low Priority:Within 24 hours

Need Immediate Help?

For urgent issues, you can also reach us through: