Executive Summary
Kosansh Solutions' Basic Odoo Care service provides essential maintenance and security for small to medium-sized Odoo ERP implementations. This foundational service ensures your Odoo ecosystem remains secure, up-to-date, and performing optimally while you focus on your core business operations.
Service Overview
Our Basic Care service is designed for organizations that need reliable Odoo maintenance without the complexity of enterprise-level services. We handle the essential technical responsibilities while providing transparent reporting and responsive support to keep your Odoo ERP system secure and functional.
This service is ideal for:
- • Small to medium-sized businesses
- • Organizations with basic ERP needs
- • Companies transitioning to Odoo
- • Businesses with limited IT resources
- • Organizations focused on operational efficiency
Key Benefits
- ✓Comprehensive security updates and patches
- ✓Regular Odoo core and module updates
- ✓Proactive monitoring and issue resolution
- ✓Monthly performance and security reports
- ✓Transparent communication and support
Core Features
Security Management
- • Odoo core security updates
- • Community module security patches
- • Security advisory monitoring
- • Vulnerability assessments
- • Access control reviews
- • Security best practice implementation
System Maintenance
- • Regular Odoo core updates
- • Module and addon updates
- • Database optimization
- • Cache management and cleanup
- • Log file monitoring and rotation
- • Performance tuning recommendations
Monitoring & Support
- • Uptime and availability monitoring
- • Error log analysis and alerts
- • Performance baseline monitoring
- • Security threat detection
- • Support ticket management
- • Knowledge base access
Deliverables and Reporting
Monthly Executive Summary
Security Status
- • Security updates applied
- • Vulnerability scan results
- • Security recommendations
- • Compliance status
- • Threat monitoring summary
System Health
- • Uptime and availability metrics
- • Performance benchmarks
- • Error and warning summaries
- • Resource utilization trends
- • System optimization actions
Maintenance Activities
- • Updates and patches applied
- • Configuration changes
- • Backup verification status
- • Database maintenance tasks
- • Module and addon management
Recommendations
- • Performance improvement suggestions
- • Security enhancement recommendations
- • Feature upgrade opportunities
- • Best practice compliance
- • Future maintenance planning
Client Success Stories
Manufacturing Company
"Kosansh Solutions' Basic Care service has been essential for our growing manufacturing operations. We needed reliable Odoo maintenance without the overhead of managing technical staff. Their monthly reports give us confidence that our ERP system is secure and up-to-date, allowing our team to focus on production and customer service rather than technical maintenance."
Support and Response Times
Response Times
- • Critical security issues: 12 business hours
- • Standard maintenance requests: 24 business hours
- • General inquiries: 48 business hours
- • Support hours: Monday-Friday, 9 AM - 5 PM EST
Support Channels
- • Email support with ticket tracking
- • Knowledge base and documentation access
- • Monthly status update calls
- • Emergency contact protocols
- • Self-service portal access
Optional Add-Ons
Priority Support
Faster response times for urgent requests.
Additional Hours
Extra maintenance and support hours.
Custom Development
Bespoke Odoo modules and customizations.
Secure Your Odoo Investment
Don't let technical maintenance disrupt your business operations. Choose Basic Care for reliable Odoo maintenance, security updates, and peace of mind that keeps your ERP system performing optimally.
Security-first maintenance • Transparent reporting • Reliable support